Polices & Procedures
Call or email for pricing on all our items. Shipping, crating, and handling are extra. To order any custom made items, please call for pricing. A 50% payment is required upon order placement and balance is due before delivery. We accept payment by e-check, cheque, or money order. Items will not be made or shipped until cheque has cleared the banking process. 4 to 8 week delivery time on all custom made orders. In-stock items will be shipped as soon as payment is processed. Once item is ready for shipping, the client will be notified by email or telephone. Taxes will be charged where applicable. Insurance will be charged on all items. Once payment is received, orders are processed immediately and cannot be cancelled at any time. We do not accept returns, unless item is damaged or defective due to our error. All artwork sales are final, no returns are accepted. Client is responsible for inspecting all merchandise AT TIME OF DELIVERY. In case of any damages or defects, details must be noted along with signature of acceptance. This enables Artzdan to file a claim with the carrier on client’s behalf. Should damage occur, Artzdan will facilitate all claims and see that proper repair or replacements occur.
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